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Frequently Asked Question (FAQ)

SHIPPING & DELIVERY

WHEN WILL I RECEIVE MY ORDER?

I CAN'T TRACK MY ORDER ON COURIER TRACKING PAGE. HOW DO I TRACK MY ORDER?

VIEWING & CHANGING ORDERS

ONLINE ORDER STATUS

CHECK ORDER STATUS

TRACK SHIPMENTS

TRACK SHIPMENTS

RETURNS

RETURN POLICY

DOES E MOTORING COVER THE SHIPMENT COST FOR RETURNS?

HOW SHOULD I PACK THE ITEMS?

WHAT IS THE TIME FRAME IN WHICH A RETURN REQUEST CAN BE MADE?

EDIT SHIPPING ADDRESS

EDITING SHIPPING ADDRESS

TEXT NOTIFICATION

TEXT NOTIFICATION

CANCEL ORDER

CANCEL ORDER

VIEW OR PRINT INVOICE

VIEW OR PRINT INVOICE

E MOTORING GIFT CARD FREQUENTLY ASKED QUESTIONS

WHAT IS AN E MOTORING GIFT CARD?

HOW CAN I PURCHASE AN E MOTORING GIFT CARD?

HOW MUCH ARE E MOTORING GIFT CARD SOLD FOR?

IS THERE A LIMIT TO HOW MANY E MOTORING GIFT CARD I CAN BUY?

HOW LONG IS THE E MOTORING GIFT CARD VALID?

IS THERE A FEE CHARGED FOR A GIFT CARD PURCHASE?

CAN I MODIFY THE VALUE OF A E MOTORING GIFT CARD ONCE IT IS ISSUED?

WHERE CAN I REDEEM A E MOTORING GIFT CARD?

WHAT CAN I USE MY E MOTORING GIFT CARD FOR?

WHAT IF THE VALUE OF MY E MOTORING GIFT CARD IS LESS THAN THE PRICE OF MY PURCHASE?

HOW MANY VOUCHERS CAN I REDEEM PER BOOKING?